Refund policy
Returns and Refunds
A 14 day promise. No hassle. No questions.
We stand behind every SAKĪNA Ihram. If for any reason you are not completely satisfied with your purchase, you can return it within 14 days of delivery for a full refund.
Our 14 Day Guarantee
You have 14 days from the day your order arrives to request a return. This gives you time to open the box, examine the ihram, and decide if it is right for you.
We only ask one thing. The ihram must be returned unworn, unwashed, and in its original condition with all packaging, cards, pouch, and box included. If your ihram has already been worn for Umrah or Hajj, please email us anyway and we will do our best to help.
What Can Be Returned
Eligible for a full refund:
- Unopened boxes
- Unworn ihram sets returned with the original box, pouch, duaa cards, and all inserts
- Sealed accessories in original packaging
- Damaged or defective items (any time, no return window)
- Wrong item received (any time, no return window)
Not eligible for return:
- Ihram sets that have been worn or washed
- Items returned after 14 days from delivery
- Items missing the original packaging or components
- Digital items such as the Umrah Preparation e-book
- Sale or clearance items marked as final sale
- Personalized or custom orders
How to Request a Return
Step 1. Email us at contact@lifebysakina.com within 14 days of receiving your order. Include your order number and a short reason for the return. If the item is damaged, attach a photo.
Step 2. Our team will reply within 24 hours with a return authorization and the return address.
Step 3. Pack the item safely in the original box. Ship it back using a tracked courier.
Step 4. Once we receive and inspect the return, your refund will be processed within 5 business days to your original payment method.
Return Shipping
Damaged, defective, or wrong item: We cover the return shipping. Email us and we will send you a prepaid label.
Change of mind or size issue: You are responsible for the return shipping cost. We recommend using a tracked service, as we cannot process refunds for parcels lost in transit.
When You Will Receive Your Refund
Once we receive your return:
- Inspection: within 2 business days
- Refund processed: within 5 business days
- Money in your account: 3 to 10 business days depending on your bank
Refunds are always issued to the original payment method. Card refunds return to the same card. PayPal refunds return to the same PayPal account. Bank transfer refunds return to the same account.
If you paid with a gift card or store credit, your refund will be issued as store credit.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original for a refund and place a new order. This helps us process your request faster and ensures you receive the new item as soon as possible.
Damaged or Defective Items
Every SAKĪNA Ihram is inspected before it leaves us, but if you receive an item that is damaged or defective, please contact us within 48 hours of delivery at contact@lifebysakina.com with:
- Your order number
- Clear photos of the damage or defect
- A short description of the issue
We will replace the item at no cost or issue a full refund, whichever you prefer.
Wrong Item Received
If you received an item different from what you ordered, contact us within 48 hours of delivery. We will send you the correct item and arrange a prepaid pickup for the wrong item. No cost to you.
Cancellations
You can cancel your order for a full refund if it has not yet shipped. Once your order is on its way, please follow the standard return process above.
Orders are typically shipped within 24 hours, so please email us as soon as possible if you wish to cancel.
International Returns
We accept returns from anywhere in the world. Please note:
- International return shipping is at your expense (unless the item is damaged or defective)
- Any customs fees, duties, or taxes paid on the original order are not refundable
- Please use a tracked service. We are not responsible for returns lost in transit
- Please declare the parcel as a return so it is not held at customs
What Is Not Covered
- Normal wear from use
- Damage caused by improper washing or care
- Items altered or modified after purchase
- Loss of packaging inserts such as the duaa cards or pouch
- Delays caused by the courier
Ihram Worn for Umrah or Hajj
If you have already worn your SAKĪNA Ihram for your pilgrimage and something is wrong, please email us anyway. We understand these are sacred and irreplaceable moments. While we cannot always issue a refund for a worn item, we will listen and do everything we can to make it right, especially if there is a manufacturing defect.
Contact Us
For any question about returns, refunds, or exchanges:
Email: contact@lifebysakina.com Instagram: @lifebysakina Response time: within 24 hours
This policy was last updated on 16 July 2026 and applies to all orders placed after this date.