Shipping policy
Shipping Policy
Fast, tracked, and delivered with care.
Every SAKĪNA order is packed the same way we would pack a gift for our own family. Below is everything you need to know about how your ihram gets to your door.
Order Processing
We process orders within 24 hours of receiving your payment, from Sunday to Thursday. Orders placed on Friday and Saturday are processed the next business day.
Once your order ships, you will receive a confirmation email with your tracking number.
Delivery Times
Delivery estimates are calculated from the day your order ships, not from the day you place it.
United Arab Emirates: 2 to 4 business days Saudi Arabia and GCC: 3 to 6 business days Europe and United Kingdom: 5 to 8 business days North America: 5 to 10 business days Rest of the world: 7 to 14 business days
These are typical delivery windows, not guarantees. Delays caused by couriers, customs, or events outside our control may occur, especially during peak Umrah and Hajj seasons.
Shipping Rates
Free worldwide shipping
For smaller orders, standard shipping rates are calculated at checkout based on your delivery address. Express shipping is available at additional cost.
You will see the exact shipping cost before you pay.
Umrah and Hajj Season
We know how important your dates are. If you are ordering ahead of a specific pilgrimage:
- Umrah trips: Please order at least 3 weeks before your travel date
- Hajj trips: Please order at least 6 weeks before your travel date
- Ramadan Umrah: Order 4 weeks in advance as courier volume is high
If you need your order urgently, choose express shipping at checkout or email us at contact@lifebysakina.com and we will do everything we can to help.
Tracking Your Order
Once your order ships, you will receive an email with:
- Your tracking number
- A link to track your parcel
- The name of the courier handling your delivery
You can track your parcel at any time. If tracking has not updated in more than 3 business days, contact us and we will investigate with the courier.
Customs, Duties and Taxes
For international orders, your country may charge customs duties, import taxes, or other fees when your parcel arrives. These charges are set by your local government and are not included in our prices or shipping fees.
You are responsible for any customs charges. We recommend checking your local import rules before ordering if you are unsure.
If a parcel is returned to us because customs fees were unpaid or the parcel was refused, the original shipping cost is not refundable.
Delivery Address
Please make sure your delivery address is correct at checkout. We cannot change the delivery address once your parcel has shipped.
If a parcel is returned to us due to:
- An incorrect or incomplete address
- A missed delivery attempt
- Refusal to accept the parcel
you may be charged the cost of reshipping the order to a corrected address.
Missed Deliveries
Most couriers will attempt delivery 2 or 3 times before returning the parcel. If you know you will not be home, arrange for a signature by someone at your address, or use a delivery locker if your courier offers one.
For international parcels, the courier will usually leave a card and the parcel at a local pickup point. Please collect it within the time shown on the card.
Lost or Delayed Parcels
If your parcel is significantly delayed or appears to be lost:
Step 1. Check the tracking link in your shipping confirmation email.
Step 2. If tracking has not updated in more than 5 business days, contact us at contact@lifebysakina.com with your order number.
Step 3. We will investigate with the courier and update you within 48 hours.
Step 4. If the parcel is confirmed lost, we will resend your order at no cost or issue a full refund, whichever you prefer.
Damaged in Transit
If your parcel arrives damaged, please:
- Take a photo of the outer packaging before opening it
- Take a photo of any damage to the item inside
- Email us at contact@lifebysakina.com within 48 hours of delivery
We will replace the item at no cost.
Multiple Items
If you order more than one item, we may ship them together in one parcel or in separate parcels depending on stock and warehouse location. You will receive tracking for each parcel.
Gift Orders
We offer complimentary gift packaging on every order. Every SAKĪNA Ihram arrives in a handcrafted magnetic gift box, ready to give.
If you would like your order sent directly to a recipient with a personal note, add the note in the order comments at checkout. Prices are never included in the parcel.
Address Changes and Cancellations
If you need to change your delivery address or cancel your order:
- Contact us immediately at contact@lifebysakina.com
- If your order has not shipped, we can update the address or cancel for a full refund
- Once your order has shipped, we cannot change the address or cancel it
Countries We Ship To
We ship to most countries worldwide. If your country is not shown at checkout, contact us at contact@lifebysakina.com and we will do our best to arrange delivery.
Contact Us
For any question about shipping or delivery:
Email: contact@lifebysakina.com Instagram: @lifebysakina Response time: within 24 hours
This policy was last updated on 16 July 2026 and applies to all orders placed after this date.